FAQs

Are DASH Diamond pieces good for all skin types?

Every DASH Diamonds piece is crafted in gold, chosen for its lasting beauty and skin-friendly nature—suitable for all skin types.

Where and how can I collect products from the AO x DASH Collection?

No shipping, courier delivery, or alternative pickup arrangements will be provided for any order made for any of the three products under the AO x DASH Collection. They are available on pre-order only and are collectible exclusively at the AO Official Store near the Rod Laver Arena from January 12- Feb 1.

Please carry your ID and order confirmation when you come to the booth at the official store to collect your order.

How can I measure my ring size?

Please find the attached here.

How do I know the correct size for my bracelet?

Please find the attached guide here.

Do prices ever change?

Everchanging factors such as global supply chain disruption, inflation, and cost fluctuation of raw materials such as gold and diamonds may impact our prices from time to time. We continue to monitor production factors and do our absolute best to always give you high-quality products at accessible prices.

What is covered by warranty?

  1. We are committed to providing high-quality, handcrafted jewelry made to last. We’re confident in the quality of our products, which is why we offer a one-year warranty from the date you receive your order for defects or issues resulting from the workmanship of the jewelry.
  2. Our warranty does not cover lost items, normal wear and tear, including scratches, tarnishing, or fading of metals and gemstones, damage caused by improper care, such as exposure to chemicals, water, or excessive force, or any modification to your product done by a third party outside of DASH Diamonds

How do I submit a warranty claim?

It’s easy! Just write to us at info@dashdiamonds.ltd, and we will be in touch!

What is the return & cancellation policy?

Because each piece is carefully handcrafted and quality-checked, we’re unable to offer returns or cancellations once an order is placed. However, we do offer a one-year warranty on all items.

Do you ship globally?

Yes! We provide free shipping globally!