Privacy policy

This Privacy Policy explains how Dash Diamonds™, a company incorporated in Mauritius, and its affiliates ("Dash Diamonds™", "we", "us", or "our") collect, use, disclose, store and protect personal data when you access or use our website, mobile applications, digital platforms and related services (collectively, the "Platform"), or when you place orders for products.

This Privacy Policy is issued in compliance with the Mauritius Data Protection Act 2017 and internationally recognised data protection principles. It forms an integral part of, and should be read together with, our Terms and Conditions.

1. SCOPE AND APPLICATION

This Privacy Policy applies to all users, customers, visitors and other individuals whose personal data is processed by Dash Diamonds™ in connection with the Platform, whether such individuals are located in Mauritius or elsewhere.

2. PERSONAL DATA WE COLLECT

We may collect and process the following categories of personal data:

(a) Identity and Contact Data – name, billing and delivery address, email address, telephone number, nationality and similar identifiers;

(b) Account Data – login credentials, account preferences and settings;

(c) Transaction Data – order details, payment confirmations, purchase history, refunds or disputes;

(d) Payment Data – limited payment-related identifiers provided by payment processors (we do not store full card or bank details);

(e) Technical and Device Data – IP address, device identifiers, browser type, operating system, cookies and usage logs;

(f) Communications Data – correspondence, customer support interactions, complaints or feedback;

(g) Compliance Data – information required for fraud prevention, sanctions screening, AML or legal compliance.

3. SOURCES OF PERSONAL DATA

Personal data is collected:

(a) directly from you when you register, place an order, communicate with us or use the Platform;

(b) automatically through cookies and similar technologies;

(c) from third-party service providers such as payment gateways, logistics partners, fraud prevention tools or compliance screening providers to the extent permitted by law.

4. PURPOSES AND LEGAL BASIS OF PROCESSING

We process personal data for the following purposes:

(a) to operate, manage and provide the Platform and our products;
(b) to process and fulfil orders, payments, deliveries and returns where applicable;
(c) to provide customer support and respond to enquiries or complaints;
(d) to prevent fraud, misuse, unauthorised transactions and security incidents;
(e) to comply with legal, regulatory, tax, AML, sanctions and reporting obligations;
(f) to improve our services, platform functionality and user experience;
(g) to maintain internal records and audit trails.

Processing is carried out on one or more of the following legal bases: contractual necessity, compliance with legal obligations, legitimate interests, and where required, your consent.

5. COOKIES AND TRACKING TECHNOLOGIES

The Platform uses cookies and similar technologies to ensure functionality, enhance user experience, analyse usage and support security measures. You may manage or disable cookies through your browser settings, subject to potential limitations in Platform functionality.

6. DISCLOSURE OF PERSONAL DATA

We may disclose personal data to:

(a) payment processors and financial institutions;
(b) logistics, shipping and delivery partners;
(c) IT service providers, hosting providers and security vendors;
(d) compliance, fraud prevention and risk management service providers;
(e) professional advisers, auditors or insurers;
(f) governmental, regulatory or law enforcement authorities where required by law.

Personal data is disclosed strictly on a need-to-know basis and subject to appropriate confidentiality and data protection safeguards.

7. CROSS-BORDER DATA TRANSFERS

Personal data may be transferred to, stored or processed in jurisdictions outside Mauritius. Where such transfers occur, Dash Diamonds™ ensures that appropriate safeguards are implemented in accordance with applicable data protection laws to protect your personal data.

8. DATA RETENTION

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, regulatory or reporting requirements. Retention periods may vary depending on the nature of the data and applicable legal obligations.

9. DATA SECURITY

Dash Diamonds™ implements reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. Notwithstanding these measures, no method of transmission or storage is completely secure, and absolute security cannot be guaranteed.

10. DATA SUBJECT RIGHTS

Subject to applicable law, you may have the right to:

1. request access to your personal data;
   (b) request correction or updating of inaccurate data;
   (c) request deletion or restriction of processing;
   (d) object to certain processing activities;
   (e) withdraw consent where processing is based on consent;
   (f) lodge a complaint with the Data Protection Office of Mauritius or another competent authority.

(g) request to receive certain personal data in a structured, commonly used and machine-readable format, and to have such data transmitted to another controller where technically feasible

(h) object at any time to the processing of personal data for direct marketing purposes

Requests may be submitted using the contact details set out below and will be addressed in accordance with applicable law.

11. THIRD-PARTY LINKS

The Platform may contain links to third-party websites or services. Dash Diamonds™ is not responsible for the privacy practices or content of such third parties, and users are encouraged to review their respective privacy policies.

12. CHILDREN’S DATA

The Platform is not intended for use by minors. We do not knowingly collect personal data from individuals who are minors under applicable law.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in law, technology or business practices. Updates will be effective upon posting on the Platform, with the revised "Last updated" date.

14. CONTACT INFORMATION

For questions, requests or complaints relating to this Privacy Policy or the processing of personal data, please contact:

Email: [●]

15. COOKIES, TRACKING TECHNOLOGIES AND ONLINE ADVERTISING

15.1 The Platform uses cookies, pixels, web beacons and similar tracking technologies to enable core functionality, enhance user experience, analyse usage patterns, support security measures and, where applicable, deliver relevant marketing communications.

15.2 Cookies may be classified as strictly necessary, performance or analytics-related, and functionality-related. Certain cookies may be placed by third-party service providers acting on our behalf.

15.3 You may control or disable cookies through your browser or device settings. Please note that disabling certain cookies may affect the availability or functionality of the Platform.

16. MARKETING COMMUNICATIONS AND OPT-OUT

16.1 Where permitted by applicable law, Dash Diamonds™ may use your contact information to send you promotional communications, newsletters, product updates or information relating to items left unpurchased in your shopping cart.

16.2 You may opt out of receiving marketing or promotional communications at any time by following the unsubscribe instructions included in such communications or by contacting us using the details set out below.

16.3 Notwithstanding any opt-out, Dash Diamonds™ may continue to send non-promotional communications relating to transactions, account activity, security notifications or other legally required notices.

17. FRAUD PREVENTION, SECURITY AND PLATFORM INTEGRITY

17.1 Dash Diamonds™ processes personal data to detect, prevent, investigate and mitigate fraudulent transactions, unauthorised access, security incidents, misuse of the Platform and other potentially unlawful or prohibited activities.

17.2 Such processing may include transaction monitoring, risk profiling, identity verification, system logging and internal investigations, and is carried out in furtherance of Dash Diamonds™’ legitimate interests and legal obligations.

17.3 Dash Diamonds™ does not carry out automated decision-making that produces legal or similarly significant effects on individuals, except where necessary for fraud prevention or transaction security, and subject to appropriate safeguards under applicable law