Terms of service
Last updated: 19.12.2025
These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and Dash Diamonds ™ and its affiliates and subsidiaries, doing business as Dash Diamonds ™ ("Dash Diamonds ™", “we”, “us”, or “our”), concerning your access to and use of the Dash Diamonds ™ website, the Dash Diamonds ™ Mobile App as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Sites”). You agree that by accessing the Sites, you have read, understood, and agreed to be bound by all of these Terms of Use. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF USE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITES AND YOU MUST DISCONTINUE USE IMMEDIATELY.
Supplemental terms and conditions or documents that may be posted on the Sites from time to time are hereby expressly incorporated herein by reference.We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Use at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of these Terms of Use, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Terms of Use to stay informed of updates. You will be subject to, and will be deemed to have been made awareof and to have accepted, the changes in any revised Terms of Use by your continued use of the Sites after the date such revised Terms of Use are posted.
1. ELIGIBILITY AND USER REPRESENTATIONS
By using the Sites, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Terms of Use; (4) you are not a minor in the jurisdiction in which you reside; (5) you will not access the Sites through automated or non-human means, whether through a bot, script or otherwise; (6) you will not use the Sites for any illegal or unauthorized purpose; and (7) your use of the Sites will not violate any applicable law or regulation.
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Sites (or any portion thereof).
2. ACCOUNT REGISTRATION AND SECURITY
2.1 Certain features of the Platform may require account creation. You are solely responsible for maintaining the confidentiality of your login credentials and for all activities conducted through your account.
2.2 Dash Diamonds ™ shall not be liable for any loss or damage arising from unauthorised access to your account, except to the extent such liability cannot be excluded under applicable law.
3. PRODUCT INFORMATION AND DISCLAIMERS
3.1 We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on the Sites. However, we do not guarantee that the colors, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colors and details of the products. All products are subject to availability, and we cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change.
3.2 All product descriptions, images, specifications, weights, dimensions, certifications, purity indicators and other details are provided for general informational purposes only. Actual products may vary due to inherent characteristics of precious metals and gemstones, hand-finishing processes, batch variations, sourcing differences, or technical limitations of photographic and display technologies.
3.3 Colours, textures, sizes and appearances may appear different due to screen resolution, lighting conditions and device settings. To the fullest extent permitted by applicable law, such minor variations shall not constitute a defect, non-conformity or ground for cancellation or refund.
3.4 Any references to certifications, hallmarks or quality standards are based on information provided by vendors or certifying authorities and are subject to applicable industry tolerances and regulatory frameworks in the country of origin.
3.5 To the maximum extent permitted by applicable law, Dash Diamonds ™ disclaims any guarantee that the product delivered will be identical in every respect to images or descriptions displayed online.
4. PRICING, TAXES AND SHIPPING
4.1 All prices displayed on the Platform are final and inclusive of applicable taxes, duties, levies and shipping charges.
4.2 Dash Diamonds ™ shall bear the cost of standard shipping worldwide. Delivery timelines are estimates only and may vary due to customs clearance, force majeure events or logistical constraints.
4.3 Title and risk in the products shall pass to you upon delivery, unless otherwise required under applicable law.
5. ORDER PLACEMENT AND ACCEPTANCE
5.1 An order placed by you constitutes an offer to purchase. Acceptance occurs only upon dispatch of the product or issuance of an order confirmation by Dash Diamonds ™.
5.2 Dash Diamonds ™ reserves the right to refuse or cancel any order, including due to pricing errors, product unavailability, suspected fraud or regulatory restrictions.
6. ALL SALES FINAL
6.1 Subject to Clause 6.2 below, all sales concluded on the Platform are final and binding upon acceptance by Dash Diamonds ™. Once an order has been confirmed or dispatched, no cancellation, return, exchange or refund shall be permitted.
6.2 The all-sales-final policy is expressly subject to and shall not prejudice any non-excludable rights or remedies available to consumers under applicable mandatory laws, including laws relating to defective products, misrepresentation, or unfair trade practices.
6.3 Any refund, replacement or remedy provided pursuant to statutory requirements shall be strictly limited to the minimum extent required by applicable law and shall not be construed as a waiver of the all-sales-final policy in any other circumstance.
7. WARRANTY
7.1 Subject to the terms and conditions set out herein, Dash Diamonds ™ provides a limited warranty for a period of one (1) year from the date of delivery, solely against manufacturing defects attributable to workmanship or material faults.
7.2 The limited warranty expressly excludes, without limitation: (a) normal wear and tear; (b) scratches, dents, discolouration or deformation arising from regular use; (c) accidental damage, impact, fire, water or chemical exposure; (d) misuse, negligence or improper storage; (e) alterations, resizing or repairs carried out by unauthorised third parties; (f) loss or chipping of stones; and (g) variations arising from the natural characteristics of gemstones and precious metals.
7.3 To initiate a warranty claim, you must notify Dash Diamonds ™ in writing within the warranty period, providing proof of purchase and reasonable evidence of the alleged defect. Upon verification, Dash Diamonds ™ may, at its sole discretion, repair the product, replace the product with a comparable item, or provide such other remedy as may be required under applicable law.
7.4 This limited warranty is provided in lieu of all other warranties, whether express or implied, including any implied warranties of merchantability or fitness for a particular purpose, to the extent permitted by applicable law.
8. INTELLECTUAL PROPERTY
8.1 Unless otherwise indicated, the Sites are our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Sites (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights. The Content and the Marks are provided on the Sites “AS IS” for your information and personal use only. Except as expressly provided in these Terms of Use, no part of the Sites and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
Provided that you are eligible to use the Sites, you are granted a limited license to access and use the Sites and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Sites, the Content and the Marks.
9. PROHIBITED USE
You may access and use the Dash Diamonds™ website, applications, and related digital platforms (collectively, the “Platform”) solely for the purposes for which they are made available and in accordance with these Terms. Any commercial use of the Platform is prohibited unless expressly authorised in writing by Dash Diamonds™.
Without limitation, you agree that you shall not:
(a) copy, scrape, harvest, compile, or otherwise extract data, content, or information from the Platform, whether manually or through automated means, without prior written consent;
(b) use the Platform for any unauthorised, misleading, fraudulent, or unlawful purpose;
(c) collect or misuse user information, including usernames or contact details, or create accounts through automated or false means;
(d) advertise, market, offer, or sell goods or services through the Platform without authorisation;
(e) interfere with, disable, circumvent, or compromise the security, integrity, or functionality of the Platform or its systems;
(f) use bots, scripts, crawlers, robots, or similar automated tools to access or interact with the Platform;
(g) attempt to reverse engineer, decompile, copy, modify, or create derivative works of any part of the Platform;
(h) upload or transmit malicious code, viruses, spyware, or any material that disrupts or degrades the Platform;
(i) impersonate any person or entity, or misrepresent your affiliation with Dash Diamonds™; or
(j) use the Platform in any manner that competes with, harms, disparages, or adversely affects Dash Diamonds™ or its business.
Any use of the Platform in violation of this clause or applicable law may result in immediate suspension or termination of access, without prejudice to Dash Diamonds™’ other legal rights and remedies.
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10. LIMITATION OF LIABILITY
10.1 To the maximum extent permitted by applicable law, Dash Diamonds ™, its affiliates, directors, officers, employees and agents shall not be liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, loss of data, loss of business opportunity or reputational harm, arising out of or in connection with the use of the Platform or purchase of products.
10.2 Without prejudice to Clause 10.1, the aggregate liability of Dash Diamonds ™ in respect of any claim arising out of or relating to a specific order shall not exceed the total amount actually paid by you for such order.
10.3 Nothing in these Terms shall exclude or limit liability for fraud, wilful misconduct, gross negligence, or any liability that cannot be excluded or limited under applicable law.
11. INDEMNITY
You agree to indemnify and hold harmless Dash Diamonds ™ from any claims, losses, damages, liabilities and expenses arising from your breach of these Terms or misuse of the Platform.
12. FORCE MAJEURE
Dash Diamonds ™ shall not be liable for failure or delay in performance due to events beyond its reasonable control, including acts of God, natural disasters, war, governmental actions or supply chain disruptions.
13. GOVERNING LAW AND DISPUTE RESOLUTION
13.1 These Terms shall be governed by and construed in accordance with the laws of Mauritius, without regard to conflict of laws principles.
13.2 Subject to mandatory consumer protection laws, courts at Mauritius shall have exclusive jurisdiction.
14. SEVERABILITY, WAIVER AND ASSIGNMENT
14.1 If any provision is held invalid, the remaining provisions shall remain in full force.
14.2 Failure to enforce any right shall not constitute a waiver.
14.3 Dash Diamonds ™ may assign its rights and obligations without restriction.
15. LEGISLATION AND REGULATIONS
Dash Diamonds ™ shall conduct its business in compliance with all applicable national and international laws, rules, and regulations in the jurisdictions in which it operates.
All employees are required to comply with applicable laws and regulations and to adhere to the internal policies, codes, and procedures established by Dash Diamonds ™ in relation to its business operations.
The Compliance Team shall identify, maintain, and periodically update a register of applicable legal and regulatory requirements and shall ensure ongoing compliance on a day-to-day basis. Appropriate records evidencing such compliance shall be maintained in accordance with applicable law and internal policies.
16. PUBLIC GRIEVANCES
16.1 Dash Diamonds™ has established a grievance redressal mechanism for addressing customer complaints and concerns.
16.2 Complaints may be submitted by email to the designated grievance address published on the Platform. Dash Diamonds™ shall endeavour to acknowledge complaints within a reasonable period and resolve them in accordance with applicable law.
16.3 Escalation details and response timelines may be updated from time to time and published on the Platform.
17. DATA PROTECTION AND PRIVACY
17.1 Dash Diamonds™ collects, processes, stores and uses personal data of users in accordance with the Mauritius Data Protection Act 2017, applicable subsidiary regulations, and internationally accepted data protection principles.
17.2 Personal data may include, without limitation, name, contact details, delivery address, payment-related identifiers, transactional information, device data and any other information provided by you in connection with your use of the Platform or purchase of products.
17.3 Personal data shall be processed solely for legitimate business purposes, including order processing, payment facilitation, delivery, customer support, fraud prevention, legal compliance, and business analytics.
17.4 Dash Diamonds™ may transfer personal data to third-party service providers, logistics partners, payment processors or group entities, including to jurisdictions outside Mauritius, provided that such transfers are subject to appropriate safeguards as required under applicable data protection laws.
17.5 You acknowledge that Dash Diamonds™ maintains reasonable technical and organisational security measures to protect personal data; however, no electronic transmission or storage system is completely secure, and absolute security cannot be guaranteed.
17.6 Further details regarding data processing practices, retention periods and data subject rights are set out in the Privacy Policy, which is incorporated herein by reference and forms an integral part of these Terms.
18. PAYMENTS, BILLING AND PAYMENT PROCESSORS
18.1 All orders placed on the Platform are prepaid. Accepted payment methods may include credit cards, debit cards, digital wallets, bank transfers or such other methods as may be enabled from time to time.
18.2 Payments are processed through authorised thirdparty payment gateways. Dash Diamonds™ does not store complete card or bank account details and shall not be responsible for errors, interruptions or unauthorised access occurring within thirdparty payment systems.
18.3 Prices may be displayed in multiple currencies for convenience. Where applicable, currency conversion rates are determined by payment processors or card networks, and Dash Diamonds™ shall not be responsible for foreign exchange differences, charges or markups imposed by such intermediaries.
18.4 An order shall be deemed incomplete and not accepted unless payment is successfully authorised and received in full.
19. ANTIMONEY LAUNDERING, SANCTIONS AND TRADE COMPLIANCE
19.1 Dash Diamonds™ conducts its business in accordance with applicable antimoney laundering, counterterrorist financing, sanctions, export control and trade compliance laws, including those applicable to the diamond and precious metals industry.
19.2 Dash Diamonds™ reserves the right to screen transactions, customers and recipients against applicable sanctions lists and risk indicators and may request additional information or documentation to verify identity or transaction legitimacy.
19.3 Dash Diamonds™ may refuse, suspend or cancel any order where it reasonably believes that fulfilment would violate applicable laws, regulatory requirements or internal compliance policies.
19.4 You represent and warrant that you are not subject to sanctions, embargoes or trade restrictions and that your purchase and receipt of products does not violate any applicable law.
20. ELECTRONIC COMMUNICATIONS AND CONTRACTING
20.1 You consent to receiving all communications, agreements, notices and disclosures electronically.
20.2 Your electronic acceptance of these Terms and placement of an order constitutes a legally binding agreement enforceable under applicable law.
20.3 Electronic records maintained by Dash Diamonds™, including system logs and transaction records, shall constitute conclusive evidence of transactions, unless proven otherwise.
21. TERMINATION AND SUSPENSION
21.1 Dash Diamonds™ reserves the right, at its sole discretion and without liability, to suspend or terminate your access to the Platform or cancel orders in the event of breach of these Terms, suspected fraud, regulatory noncompliance or misuse of the Platform.
21.2 Termination shall not affect accrued rights, payment obligations or clauses intended to survive termination.
22. LANGUAGE AND INTERPRETATION
These Terms are drafted in the English language, which shall prevail in the event of any inconsistency or translation.
